Refund and Return Policy for K3Kitchen

Thank you for choosing K3Kitchen. We value your satisfaction and aim to provide a smooth refund and return experience. Please review the terms and conditions below.

Summary

• Returns are accepted within 30 days of delivery for unused items in their original packaging.
• Certain items, such as perishables and personal care products, are non-returnable.
• Proof of purchase is required for all returns.
• Contact support for return authorization and follow the provided instructions.
• Partial refunds may apply for used or incomplete returns.
• Customers are responsible for return shipping costs. Up to a 20% restocking fee may be deducted for change-of-mind returns.
• Refunds are processed after the returned item is received and inspected.

Detailed Policy

1. Duration and Eligibility

Our return policy lasts 30 days from the delivery date. To qualify for a return:

• The item must be unused and in the same condition as when received.
• It must be in its original packaging.

2. Exempted Goods

The following items cannot be returned:

• Perishable goods (e.g., food, flowers).
• Personal care or intimate items.
• Hazardous materials and flammable liquids.
• Gift cards or downloadable products.

3. Proof of Purchase

A receipt or proof of purchase is required to process any return.

4. Return Process

• Contact us at support@k3kitchen.com for a return authorization.
• Our team will guide you through the process and provide a return address.
• Package the item securely with all original accessories.
• Use a trackable shipping service to send it to us.

5. Partial Refunds

In some cases, only partial refunds will be granted, including for:

• Items with signs of use or missing parts.
• Returns made after the 30-day period.

6. Refund Processing

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund.
• Approved refunds will be processed within 10 business days.

7. Change of Mind Returns

For change-of-mind returns:

• Items must be unused and in resaleable condition with intact packaging.
• A restocking fee of up to 20% may apply.
• Customers bear the cost and risk of return shipping.

8. Faulty or Damaged Items

If an item arrives damaged or defective:

• Contact us immediately at support@k3kitchen.com with proof of damage.
• Faulty items can be returned for a full refund or replacement within 30 days.

9. Clearance Items

Refunds apply to regular-priced and most sale items. Clearance items may not be eligible for refunds. Contact us for clarification before purchase.

10. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
• Shipping costs are non-refundable.

11. Trackable Shipping

We recommend using a trackable shipping service for valuable items. K3Kitchen is not responsible for returns lost in transit.

For questions or assistance, please contact us at support@k3kitchen.com or write to us at:

K3Kitchen
PO Box 64, Dingley Village VIC 3172, Australia

We appreciate your understanding and cooperation.